Terms & Conditions
Effective Date: 2026
Welcome to Petronella Executive Solutions (Pty) Ltd.
These Terms & Conditions govern the use of our website and the provision of our professional business support services. By accessing our website, submitting an enquiry, requesting a quotation, making payment, or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Our Services
Petronella Executive Solutions provides professional business support solutions designed to assist businesses with administrative support, documentation, procurement support, business readiness, compliance assistance, tender support, funding readiness assistance, and other related professional services.
Our services are customised according to each client's requirements. The scope of work, deliverables, estimated timelines, and applicable fees will be communicated and agreed upon before commencement of any paid service.
2. Service Engagement & Agreements
A client engagement officially begins once:
• A quotation or service agreement has been accepted by the client;
• Required information and documentation have been provided;
• Payment terms have been agreed upon; and
• Any required deposit or upfront payment has been received.
Petronella Executive Solutions reserves the right to decline service requests that fall outside our expertise, availability, ethical standards, or business policies.
3. Quotations & Payments
All quotations are prepared based on the information provided by the client at the time of enquiry.
• Quotations may be adjusted if project requirements, scope, or client instructions change.
• Additional work outside the agreed scope may result in additional charges.
• Payment terms will be communicated before services commence.
• Work will only commence once required payments have been received and all necessary information has been provided.
4. Tender & Procurement Support Disclaimer
Petronella Executive Solutions provides professional assistance with tender-related processes, including tender opportunity identification, document preparation, compliance support, and application assistance.
However, we do not guarantee tender success, appointment, contract awards, approval, or selection by any government department, private organisation, procurement entity, or third-party provider.
Tender decisions are made solely by the relevant issuing authority, organisation, evaluation committee, or procurement decision-maker.
Our role is to assist clients in preparing professional submissions and improving business readiness. The final outcome depends on various factors beyond our control, including competition, pricing, evaluation criteria, eligibility requirements, and decisions made by external parties.
5. Funding & Loan Assistance Disclaimer
Petronella Executive Solutions may assist businesses with funding readiness, documentation preparation, application support, and connecting clients with relevant funding opportunities or providers.
However, we do not guarantee approval of any loan, grant, investment, or funding application.
All approval decisions are made exclusively by banks, financial institutions, investors, government programmes, or other funding providers.
Approval decisions may depend on factors including:
• Financial position
• Credit profile
• Business viability
• Eligibility requirements
• Provider assessment criteria
Petronella Executive Solutions does not influence, control, or determine the decisions made by external providers.
6. Client Responsibilities
Clients are responsible for providing accurate, complete, and up-to-date information required for the successful delivery of services.
Delays caused by incomplete information, inaccurate documentation, missing requirements, or failure to provide requested materials may affect project timelines and delivery dates.
7. Confidentiality & Professional Conduct
Petronella Executive Solutions respects client confidentiality and handles business information, documents, and communications professionally.
Clients are expected to provide truthful information and maintain professional communication throughout the engagement.
8. Website Information
While we aim to ensure that all information displayed on our website is accurate and current, Petronella Executive Solutions does not guarantee that website content will always be completely free from errors, omissions, or updates.
We reserve the right to modify, update, or discontinue website content, services, or information without prior notice.
9. Intellectual Property
All website content, branding, designs, documents, templates, materials, and intellectual property belonging to Petronella Executive Solutions remain the property of the company unless otherwise stated.
Unauthorised copying, reproduction, distribution, or use of our intellectual property is prohibited.
10. Limitation of Liability
Petronella Executive Solutions shall not be held responsible for losses, damages, unsuccessful applications, rejected submissions, missed opportunities, or decisions made by external parties.
Our responsibility is limited to providing professional support services according to the agreed scope of work.
11. Cancellation & Refund Policy
Due to the professional nature of our services, payments made for services are allocated towards project preparation, research, administration, consultation, resources, and professional time required to complete the agreed work.
Refunds cannot be issued once a project or service has commenced.
Once Petronella Executive Solutions has started working on a client's project, including but not limited to research, document preparation, assessments, applications, tender support, consultations, business documentation, or any other agreed deliverables, the payment becomes non-refundable.
Clients are encouraged to review the scope of work, quotation, and service requirements carefully before making payment.
In cases where a client cancels before work has commenced, any refund consideration will be determined at the sole discretion of Petronella Executive Solutions and may be subject to deductions for administrative costs, consultations, preparation work, or resources already utilised.
12. Privacy & Protection of Information
Client information is handled responsibly and used only for purposes relating to service delivery, communication, record keeping, and business operations.
For more information, please refer to our Privacy Policy.
13. Acceptance of Terms
By using our website, submitting an enquiry, requesting services, making payment, or engaging Petronella Executive Solutions, you confirm that you have read, understood, and agreed to these Terms & Conditions.
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Contact Information
Petronella Executive Solutions (Pty) Ltd
Email:
info@petronellaexecutivesolutions.co.za.
Support:
support@petronellaexecutivesolutions.co.za
WhatsApp:
079 164 1412