Privacy Policy
Effective Date: 2026
1. Introduction
Petronella Executive Solutions (Pty) Ltd ("Petronella Executive Solutions", "we", "us", or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and business partners.
This Privacy Policy explains how we collect, process, use, store, and protect personal information obtained through our website, enquiry forms, quotation requests, communication channels, and professional service engagements.
By accessing our website, submitting information through our forms, contacting us, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
To provide professional business support services, we may collect personal and business information, including but not limited to:
Personal Information:
• Full name
• Contact information, including telephone number and email address
• Company or organisation details
• Identification or verification information where required for specific services
• Information provided through enquiry forms, consultations, or communication channels
Business Information:
• Company registration details
• Business profiles and operational information
• Tender, procurement, compliance, and funding-related information
• Documents and supporting information required to provide requested services
We only collect information that is necessary, relevant, and reasonably required to deliver our services and respond to client enquiries.
3. How We Collect Information
We may collect personal information through:
• Website enquiry forms
• Request a Quote forms
• Email correspondence
• WhatsApp communication
• Telephone conversations
• Client consultations
• Documents submitted during service engagements
4. Purpose of Collecting Personal Information
Petronella Executive Solutions collects and processes personal information for legitimate business purposes, including:
• Responding to client enquiries and service requests
• Preparing quotations, proposals, and service agreements
• Providing professional business support services
• Managing client relationships and communication
• Preparing documents and submissions requested by clients
• Assisting with tender, procurement, compliance, and funding-related processes
• Verifying information provided by clients
• Maintaining accurate business records
• Improving our services and client experience
5. Protection and Security of Information
Petronella Executive Solutions takes reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Client information is treated as confidential and is only accessed by authorised persons who require the information to perform requested services.
While we take reasonable steps to protect information, no online transmission or electronic storage method can be guaranteed to be completely secure.
6. Use and Sharing of Personal Information
Petronella Executive Solutions does not sell, rent, or trade personal information.
Personal information may only be shared when necessary for legitimate business purposes, including:
• Providing requested services
• Assisting with client applications, submissions, or business processes
• Engaging relevant third-party providers where authorised by the client
• Complying with legal, regulatory, or contractual obligations
We take reasonable steps to ensure that information shared with authorised third parties is handled responsibly.
7. Tender, Funding & External Provider Disclaimer
Where clients request assistance with tenders, funding applications, loans, grants, procurement opportunities, or related services, certain information may be required to be submitted to external organisations, providers, institutions, or platforms.
Clients acknowledge that external organisations operate under their own policies, requirements, and decision-making processes.
Petronella Executive Solutions is not responsible for the privacy practices, approval decisions, or processing activities of external organisations.
8. Client Responsibilities
Clients are responsible for ensuring that all information submitted to Petronella Executive Solutions is accurate, complete, and legally provided.
Providing incorrect, misleading, or incomplete information may affect service delivery and outcomes.
9. Data Retention
Petronella Executive Solutions retains personal information only for as long as reasonably necessary to:
• Provide requested services
• Maintain client records
• Meet legal and regulatory obligations
• Protect our legitimate business interests
• Resolve disputes where required
When information is no longer required, reasonable measures will be taken to securely dispose of or delete such information.
10. Your Rights Regarding Personal Information
In accordance with applicable privacy legislation, including the Protection of Personal Information Act (POPIA), individuals may request to:
• Access personal information held by Petronella Executive Solutions
• Request correction of inaccurate or outdated information
• Request deletion of personal information where legally permitted
• Object to certain processing activities where applicable
• Withdraw consent where processing is based on consent
Requests relating to personal information may be submitted using the contact details provided below.
11. Website Forms and Consent
When submitting information through our website forms, you confirm that:
• The information provided is accurate and truthful
• You consent to Petronella Executive Solutions collecting and processing your information for the purpose of responding to your enquiry and providing requested services
• You understand that submitting an enquiry does not guarantee acceptance of services, tender success, funding approval, loan approval, or any other outcome controlled by third parties
12. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality, understand visitor interactions, and enhance user experience.
Visitors may manage cookie preferences through their browser settings.
13. Updates to This Privacy Policy
Petronella Executive Solutions reserves the right to update or amend this Privacy Policy from time to time.
Any updates will be published on our website together with the revised effective date.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, personal information, or compliance matters, please contact:
Petronella Executive Solutions (Pty) Ltd
Email:
info@petronellaexecutivesolutions.co.za
Compliance Email:
compliance@petronellaexecutivesolutions.co.za.
WhatsApp:
079 164 1412